Introduction

Welcome to Marcel&son Drainage and Cleaning Services, a trusted family-run business providing top-quality drainage and cleaning solutions since 1990. By engaging with Marcel&son, you agree to adhere to the following terms and conditions. Please read them carefully before using our services.

Service Description

Marcel&son offers comprehensive drainage and cleaning services tailored to suit various premises, including homes, schools, churches, medical facilities, office buildings, and more. Our dedicated team of qualified engineers ensures prompt, reliable, and customized service delivery. We are committed to providing the highest standard of service, available 24 hours a day, 7 days a week.

Booking and Payment

To schedule a service, customers can contact our customer service team via phone, email, or our website. Upon request, we will provide a detailed quote based on the scope of work discussed. Payment is due upon completion of the service, unless alternative arrangements have been made and agreed upon in advance. We accept various payment methods, including cash, credit/debit cards, and bank transfers.

Cancelation and Rescheduling

If you need to cancel or reschedule a service appointment, please notify us at least 24 hours in advance. Failure to provide sufficient notice may result in a cancelation fee. Marcel&son reserves the right to reschedule appointments due to unforeseen circumstances such as weather conditions or equipment failure.

Scope of Service

Our team will perform the agreed-upon services using appropriate equipment and techniques. We aim to complete the work efficiently and effectively while minimizing disruption to your premises. Any additional work required beyond the agreed scope will be discussed with the customer, and a revised quote may be provided.

Liability

While Marcel&son takes all necessary precautions to ensure the safety of your premises and property, we cannot be held liable for any damages or losses incurred during the provision of our services. Customers are advised to remove any valuable or delicate items from the work area before our team arrives.

Customer Responsibilities

Customers are responsible for providing clear access to the areas requiring service. Please communicate any specific concerns or requirements you may have to our team. Ensure that pets or other obstructions are kept away from the work area during service provision.

Satisfaction Guarantee

Marcel&son is dedicated to customer satisfaction. If you are not entirely satisfied with our service, please contact us within 48 hours, and we will strive to address your concerns promptly and effectively.

Privacy Policy

Marcel&son respects the privacy of our customers and will only use personal information for the purpose of providing our services. We do not share customer information with third parties without consent.

Amendments

Marcel&son reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.